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24 of 24 persons found the following review helpful.
Stay Away from Viking!
By Cooking Mom
I purchased a 36″ All Gas Viking Range (mine was with griddle top) in 2004, and have had difficultnesses ever since. I invested in a Viking thinking that this would be a quality product that would last. With three growing kids, I do a lot of cooking, and wanted a product that I could depend on. The range was more pricey (over $5,000 when I purchased it) than other brands, but I thought it would be worth the investment. I was wrong. The quality of the range has been very disappointing!
When my primary range was delivered, the oven would not ignite. The service technician told me that all the igniters in the oven were broken. Not a good sign. Rather than have them fix the problem, I insisted on a new range. This I got, but then a year later, the broiler stopped working and that thermostat had to be replaced. In 2009, the front left burner wouldn’t stop clicking even after the burner ignited. The technician had to replace the spark module, and at the same time commended replacing the two oven igniters as they were slow to come on. This year, the griddle knob stem broke off. I mean give me a break! I cook often, but am not careless, and was infuriated when everyone insisted that the knob in all probability got “bumped.” If you look a the stem, it’s not even a solid piece of metal! I had to replace the whole thermostat system. And to make matters worse, when investigating the thermostat problem, I noticed that the griddle had split along it is seam and was oozing grease onto the inside of the range!
That was the last straw. I wrote Viking with regards to how disappointed I was with their product and the hundreds of dollars I have had to spend in repairs. At the very least, I wanted them to replace the griddle without charge. When they sent a technician to take a picture of the griddle, I thought they would take care of it. But today, I got a call saying that because the range was out of warranty, they could not do anything in regards to the griddle. If that was the case, then why send a technician out to look at it in the firstborn place? They wasted my time and exhausted my forbearance with their inferior client support.
I liked the idea of supporting an American company based in Mississippi, but I would commend to every one to STAY AWAY FROM VIKING! The quality and client service are perfectly under par!!!
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